How can we help?
Most answers are below. Still stuck? Email me@donbytyqi.com, usually answered within a day or two.
Purchases & subscriptions
My purchase didn't show up. Open SpaceArt and wait a few seconds; purchases are confirmed automatically each time the app opens. If it still doesn't appear, go to Profile → Restore purchases.
Cancel SpaceArt Pro. Settings app → your name → Subscriptions → SpaceArt → Cancel Subscription. You keep Pro until the end of the period you paid for.
Refunds are handled by Apple: reportaproblem.apple.com.
New phone? Sign in with the same Apple or Google account, or tap Restore purchases, to get your Pro plan back.
Credits
What does each action cost? The cost is shown on the button before you create. A standard image uses 1 credit, sharper/HD images and photo effects use 2–4, and a video uses 5.
A creation failed. Failed creations refund their credits automatically.
Free credits. Every new account gets a free credit to try SpaceArt. More credits come with SpaceArt Pro or a credit pack, and purchased credits never expire.
Delete your account
In the app: Profile → Delete account. This permanently deletes your profile, gallery, published posts, comments, likes and follows. It can't be undone.
If you have SpaceArt Pro, cancel it in your Apple ID settings first so you aren't charged again.
Can't access the app? Email me@donbytyqi.com from the email on your Apple or Google account and we'll delete it for you.
Safety
See something that shouldn't be on Explore? Tap ⋯ → Report on the post, comment or profile. You can also block a user so you no longer see their content. Urgent issues: email me@donbytyqi.com.
Contact
Email me@donbytyqi.com. Please include your username (Profile tab) so we can find your account.